Lucky Mobile Canada Review

Lucky Mobile is one of the largest telecommunications companies in Canada. It is a subsidiary of Bell communication (BCE). Lucky was founded in 2017 and is currently available in 17 metro areas across Canada. 

Approximately 90% of Canadian mobile phone users subscribe to one of the three largest national telecommunication companies (Rogers, Bell, and Telus Mobility) or one of their subsidiary brands. Lucky Mobile is a prepaid network carrier service that offers mobile connectivity with no credit checks. It targets the same market segment as discount mobile brands Chatr (which is owned by Rogers ) and Public Mobile (which is owned by Telus).

If you’re tired of mobile network companies shortchanging and dishing out overpriced mobile plans that are not worth it, then try Lucky Mobile. 

Lucky Mobile Overview

First of all, Lucky Mobile provides super-cheap prepaid mobile plans for Canadians. 

It was founded in 2017 by Bell Communications Canada (BEC). Now, Bell is one of the largest cell phone companies in Canada with the highest subscriber base.

Lucky Mobile is Canada’s super cheap mobile provider. Switching is easy, you can bring your own phone or buy a new one.

There’s no credit check, no long-term commitment and no data overage charges. Truth is, you don’t have to be lucky to get great mobile savings – you just have to be with Lucky Mobile.

Lucky mobile does not own any of the physical network towers in Canada. It is an MVNO. Meaning it uses the network towers and signals from the parent company which is Bell here. Lucky users are connected to Bell Canada towers using 4G signals at 3G restricted speeds.

Also, Bell is considered to be one of the best in terms of network coverage across Canada (coast to coast). 

Lucky Mobile

Lucky Mobile’s Network and Coverage

For the network and coverage, Lucky Mobile uses the provincial plan, and they pretty much cover everywhere across Canada (coast to coast). Users are connected to Bell Canada towers using the 4G cellular signals.

The 4G signals will eventually throttle down to 3G with the following band frequencies – LTE 1700 MHz or LTE 700 MHz bands, HSPA 850 MHz, or 1900 MHz bands.

If you happen to be a light data user, and all you do is a little social media browsing and maybe reply to emails, 3G connectivity might just be okay for you. 

You can always enter the physical location to check the network coverage and do so, by visiting Lucky Mobile’s website here

Lucky Mobile Coverage

Lucky Mobile Plans and Fees

So, how good are the Lucky Mobile Plans and the monthly fees? Let’s find that out here. 

Lucky Mobile SIM cards are sold in Visions Electronics , Walmart, Circle K, Glentel, The Source and Dollarama locations.

In addition, customers can also order SIM cards by phone or from the company’s website.

First of all, Lucky Mobile offers affordable monthly plans. You also get to save on your monthly bills and enjoy extra data by signing up for their automatic payments plan every month.

You can find all the plans by clicking here. 

All cell phone plans include; voicemail, call display, call waiting, and 3-way calling. Let’s look at some of the monthly plans offered by Lucky mobile below: 

1. Plan Price: $15 Per Month

  • 100 Minutes Canada wide

  • Unlimited Canada wide and International text

  • 250 MB Auto top-up bonus

2. Plan Price: $25 per month

  • Unlimited Canada wide

  • Unlimited Canada wide and International text

  • 500 MB Data

  • 500 MB Auto top-up bonus

3. Plan Price: $25 per month

  • Unlimited Canada wide

  • Unlimited Canada wide and International text

  • 1 GB Data

  • 500 MB Auto top-up bonus

4. Plan Price: $40 per month

  • Unlimited Canada wide 

  • Unlimited Canada wide & International text

  • 4.5 GB data

  • 500 MB Auto top-up bonus

5. Plan Price: $50 per month

  • Unlimited Canada wide & US

  • Unlimited Canada wide & International text

  • 8 GB Data

  • 500 MB Auto top-up bonus

Note that, the above-mentioned data plans will only work in 3G data speed and download speeds will be roughly 3 Mbps.

You can continue to use data with no overage charges when your allotted monthly data exceeds. In the meantime, your data speeds will be reduced from 3 Mbps to 128 Kbps until your next monthly charge date (monthly data reset cycle).

Lucky Mobile

Lucky Mobile Data Add-Ons

By using the lucky mobile’s monthly data add-on, you can customize monthly plans as you wish. 

Data Add-On Price: $15 per month

  • 2 GB of Canada-wide data

Lucky Mobile’s Data Add-on service is unavailable to the below plans: 

  • The 50 Minutes Canada-Wide Calling Plan

  • 100 Minutes Canada-Wide Calling Plan

  • 500 MB Data-Only Plan

  • $20 monthly Unlimited Province-Wide Calling Plan

Also, the Data Add-On feature does not support data tethering.

What Is Lucky Mobile’s Service Pass?

Lucky Mobile’s Service Pass is a one-time, easy to use, and effective way to manage your overall spending. You of course can call, text, or use data beyond what you have subscribed for in your monthly plan and add-ons.

Just in case you don’t know, several multiple passes (add-ons) can be used at the same time. The only caveat is that all the service passes you use should be from one specific category, either local or international calls, texts, and data.

To help you out, Lucky Mobile will send you a link to explain your Service Pass options and when you attempt to use other services, not part of your original plan.

Remember, Service Passes can only be used for 30 days, and are priced at either $3 or $5.

Lucky Mobile International Calling Rates

Lucky Mobile offers cheap add-ons on its international calling rates, with minutes varying with the destination. 

Frequently called countries are grouped separately, and other regions into 5 different categories.

Price: $5 per month

  • Hong Kong – 300 minutes

  • India – 200 minutes

  • The Philippines – 40 minutes

Region 1 for 200 minutes

Price: $5 per month

Countries in the region: Australia, Bermuda, Brunei, Bangladesh, China, Cyprus, Denmark, Colombia, Finland, India, Hong Kong, South Korea, Ireland, Israel, Malta, Luxembourg, Mexico, Netherlands, Mongolia, Norway, US Virgin Islands, Puerto Rico, Pakistan, Romania, Guam, and Sweden

Region 2 for 75 minutes

Price: $5 per month

Countries in this region include American Samoa, French Guiana Belgium, Costa Rica, France, Czech Republic, Bhutan, Cambodia, Dominican Republic, Germany, Guadeloupe, Greece, Hungary, Singapore Iceland, Japan, Malaysia, Martinique, Laos, New Zealand, Peru, Paraguay, Thailand, Spain, Vietnam, Taiwan, Indonesia, United Kingdom, Mariana Islands, and Uzbekistan.

Region 3 for 40 minutes

Price: $5 per month

Countries in the region include Argentina, Netherlands Antilles Bahamas, Cayman Islands, Bahrain Egypt, Guatemala, Tajikistan, Kazakhstan, Kuwait, Gibraltar, Lebanon, Sri Lanka, Mauritius Island, Mayotte, Reunion Island Namibia, Nepal, Panama, Swaziland, Syria Philippines, Saudi Arabia, Turkey, Macau, Turkmenistan, United Arab Emirates, Venezuela, and Uruguay.  

Region 4 for 20 minutes

Price: $5 per month

Countries in the region include Botswana, El Salvador, Brazil, Angola, British Virgin Islands, Grenada Mozambique, New Caledonia, South Sudan, Dominica, Ecuador, Dem. Rep. Of Congo, Kyrgyzstan, Faroe Islands, Bolivia Fiji, Honduras, Iran, Nicaragua, Antigua Barbuda, Armenia, Aruba, Belize, Palestine, Qatar, Russia Iraq, Italy, Jamaica, Jordan, Barbados Kenya, Montserrat, Trinidad Tobago, French Polynesia, Uganda, Georgia, Ghana, Rwanda, Sudan, and Ukraine.

Region 5 for 10 minutes

Price: $5 per month

Countries in the region include Albania, Madagascar, Algeria, Burundi, Benin, Cameroon, Portugal, Tanzania Cape Verde, Chile, Gabon, Switzerland, Moldova, Greenland, Lesotho, Comoros Malawi, Central African Republic Mauritania, Morocco, St. Pierre Miquelon, Mali, and Tunisia.

Phones Offered by Lucky Mobile

First of all, Lucky Mobile offers a wide range of budget-friendly Android phones at your disposal.

You can also get the basic Android flip phone if you ask for it.

However, they do not carry any of the latest and the greatest high-end devices such as the iPhones if that’s what you are looking for.

Lucky Mobile carries seven smartphones and one flip phone.

If you opt for BYOD (bring your own device) plans, that’s always there (specific plans for BYOD with lower cost). All you have to do is get a Lucky Mobile SIM Card which costs $10, and it will be delivered to you at no cost within 3-5 business days.

Mobile devices and prices presently available on their website;

  • Samsung Galaxy A11 – $250

  • Alcatel 1X – $180

  • Motorola Moto E – $170

  • LG K30 – $140       

  • LG K20 – $110       

  • Alcatel 1B – $110

  • ZTE Z557 – $90

  • Blade A3 L (ZTE) – $79            

  • Cymbal 2 (ZTE) – $75

In case, If you are not satisfied with any of the devices you purchase from Lucky Mobile, you can always return the device within 15 days from the date of purchase. You can only do this for 2 devices, at most, from one account. 

  • The device is returned within 15 calendar days from the purchase date.

  • You present the original copy of documents, like an original receipt, packaging, manuals, and accessories. 

  • The mobile device has not exceeded 30 minutes of voice usage or 50 MB of mobile data use.

However, A SIM Card cannot be returned once opened or has been activated. And If any device is purchased online, it should be returned to the address specified for returns.

Lucky Mobile Pros

Lucky Mobile Pros

  • As a prepaid network carrier, Lucky Mobile offers no contract or credit checks to get started on any of their services.

  • Lucky Mobile gives an attractive autopay bonus for loyal customers.

  • Lucky Mobile offers reasonable International add-ons, especially to countries like China and Hong Kong, where you’re awarded up to 300 minutes of talk time.

  • Most of the plans come with unlimited calling time and text.

  • Offers good network coverage across Canada as a result of Bell’s presence (MVNO – shares Bell’s network).

  • You can also monitor your data usage, check your balance, top-Up your account, manage your add-ons, and more.

Lucky Mobile Cons

  • The biggest downside of Lucky Mobile’s network is the unavailability of 4G LTE. For a company that offers several cheap and attractive cellular plans for calls and texting, 3G should not even be an option.

  • In this present world of data streaming and heavy downloads, there’s nothing more annoying than using 3G to download files from the internet. 

  • Lucky Mobile has a mobile app called My Account App. It manages your services on the go 24/7. But the app is not all the great, which is a major downside as compared to Rogers or Bell app. 

Lucky Mobile vs. Fido and Koodo 

First of all, as you know, Lucky Mobile is entirely into the prepaid mobile space and offers affordable cell phone plans for low-end consumers. 

While Rogers, Bell, and Telus are the premium cell phone players in Canada with millions of subscribers, their subsidy brands Fido and Koodo is nothing less compared (there are other subsidies under Rogers, Telus and Bell btw).

Remember whether it’s Lucky, Fido or Koodo all are MVNO’s meaning they all share the network connectivity and signals from the parent companies (cell phone towers) – Bell in the case of Lucky, Rogers in case of Fido and Telus in the case of Koodo. 

So, irrespective of the cell phone company you choose, the network is going to be good. It all comes down to what is best for you and the necessity of the plan you want. 

If you want me to help you make a choice, then go with either of the above three – Lucky for prepaid, Fido, or Koodo.

However, remember, Bell and Telus share their networks (east and west coast) and are generally considered more superior in terms of excellent bandwidth (higher internet speeds as compared to Rogers) and network coverage. (Again hardly makes a difference and in spotty areas) 

While Fido also offers internet services, the younger generation usually prefers Koodo or Fido over Lucky because of the branding and the Fido pulse plans (5 FREE hours of internet every month at $0 cost). 

Frequently Asked Questions 

Does Lucky Mobile charge a roaming fee?

The answer is “No”.

Calls can be made within Canada to anywhere in the world as long as there’s coverage on your location. 

However, you cannot make calls within the United States, or from elsewhere outside of Canada, as Lucky Mobile Canada does not provide roaming services.

Is Lucky Mobile reliable?

The answer is “Yes”.

Since it offers mostly prepaid services, you’ll be charged according to the plan you opt for.

How do I add or remove Add-ons?

The most convenient way to manage your Add-ons is by using Lucky Mobile’s My Account App and follow the on-screen instructions to change, add, or remove Add-Ons.

Are all phones compatible with Lucky Mobile?

Yes. All you need to get started is a Lucky Mobile SIM card.

How does the Lucky Mobile tethering policy work?

The charges for data tethering may vary, depending on your Lucky Mobile plan. However, Lucky does not offer to tether for your data add-on policy.

Can I get the funds added back to my account?

No, funds added to your account are non-refundable.

How can I rectify errors made during a payment?

Payment errors made via electronic mediums like the ATM machine, Telephone, or internet banking can be corrected by contacting your financial institution.

What can I do when I have complaints about fees or charges?

Your complaints must be lodged within 3 months for any unknown fees or overages charged; otherwise Lucky assumes you’ve accepted them. 

What amount of funds do I need to have in my Lucky Mobile account?

You need to maintain enough funds in your prepaid account to cover your total monthly plan plus add-ons in advance to enjoy uninterrupted service. 

Additional funds can also also be kept in your account balance for instances where you might want to buy extras like Service Passes, International Calling, and added data.

The easiest way to make sure you have enough funds in your account to cover your total monthly charge is with Automatic Top-Up.

Does Lucky Mobile provide warranties on devices purchased?

As you very well know, Lucky Mobile doesn’t directly manufacture devices.

However, any device purchased from Lucky Mobile is subject to the manufacturer’s warranty, which is valid for a year from the purchase date of your device. 

For non-new devices, review the manufacturer’s warranty terms to determine the protection it offers.

Lucky Mobile

Final Words

Like most other popular mobile network carriers in Canada, Lucky Mobile offers no contract or credit checks along with a number of cheap and pocket-friendly cell phone plans.

You can manage your services on the go 24/7, with the Lucky Mobile My Account app. Check your balance, monitor your usage, Top-Up your account, manage your Plan and Add-Ons, and more.

Most of the plans come with unlimited texting and calling which is a good deal overall.

If you call and text internationally and want the ease of doing so directly from your phone, Lucky offers good international talk time and add-ons. This also happens to be looking for a less complicated way to go about it.

Thanks for reading! Let me know your thoughts and comments below. 

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