How To Use A My Service Canada Account And Report EI Online (2020)

Last updated on April 2nd, 2020 at 10:12 pm

The My Service Canada Account (MSCA) is a free tool from Service Canada which is engaged with delivering a wide range of government benefits and services. The MSCA tool also provides you with secure online access to your Employment Insurance (EI), Canada Pension Plan (CPP), and Old Age Security Pension (OAS) details.

If you are a new immigrant to Canada, you must consider registering for the MSCA account ASAP, as it’s really important during your stay here. Enrolling earlier will be better for you in terms of applying and knowing your government benefits to follow. In case you are an immigrant with family and kids, please register for the MSCA immediately, I mean right now. That’s because the Government of Canada has certain child care benefits (CCB) funds, GST/HST credit and family assistance that you might be eligible for immediately as a new immigrant and while still settling down in the new country. The only reason I am saying this is, it can be really hard for a new immigrant in a foreign land while settling down with all the expenses. I’ve been in this situation myself, so just trying to be honest here. That’s all. 

CCB is a monthly benefit, GST/HST Credits are paid out quarterly and other family assistance amounts depends on your overall application status and immigrant type. But do check out the for more information on new immigrant programs applicable to you. (Official Government Of Canada Website). 

If you are a Canadian and looking for the EI Reporting guide due to job loss/maternity/any other reason please skip to the EI section using the Table Of Contents section below (TOC). 

In this article, let’s take a look at everything the My Service Canada Account (MSCA) has to offer, how to file an EI report online (including EI reporting – remember always file the EI report online, it hardly takes 5 minutes, but not doing so will result in your bi-weekly payments put on hold) and then dive deep into the access part, benefits and features. Let’s get started. 

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Table Of Contents

What Is A My Service Canada Account (MSCA)?

The My Service Canada Account (MSCA) is an online platform that allows you to view and access Government services and benefits such as the Employment Insurance (EI), Canada Pension Plan (CPP), Old Age Security (OAS) and Guaranteed Income Supplement (GIS)

If you intend to live and stay in Canada, you must register for the MSCA, its mandatory and you’ll eventually signing-up anyways.  I’ve listed all the features and benefits of registering to the MSCA account in the sections that follow. Do let me know if you have any further questions related to this in the comments section below. 

Benefits and Features Of The My Service Canada Account (MSCA)

Simply put, here’s the complete list of the benefits and features you’ll get by registering and logging into the My Service Canada Account (MSCA).

Service Canada and Employment Insurance (EI) Benefits

By logging into your online MSCA and using the platform, you’ll gain the following EI Benefits:

1. By logging in to the MSCA, you’ll be able to see your current EI application status, EI payment information and look at current or past EI claims you’ve made till date

2. You can sign up for the MSCA’s – Alert-me email notifications – With this feature, you’ll periodically receive email notifications from MSCA regarding your EI application status or any important account information (tax).

3. You can also view and print your T4E tax slips. T4’s are issued every year by your employer which is used while filing your income taxes. T4’s contain all your employment information – Pay, Tax Deducted, EI premiums paid etc.

4. Also, You can view your existing Records of Employment (ROEs). ROE’s are submitted to Service Canada by your employers electronically in case of a job loss/laid off. ROE’s are mandatory while applying for the EI Benefits during a job loss.

5. You can also get your EI Benefits as a direct deposit to your bank account by registering for one through MSCA. All you have to do is enter your bank information and you’re done. You’ll start receiving EI benefits directly to your bank account once every two weeks.

6. If you need to look in to and probably update or change your personal information with Employment Insurance, you can do so by logging in to the MSCA.

7. While receiving regular unemployment EI Insurance payments, in case you are enrolled in any training outside Canada, you can submit electronic forms or eForms to update your information through MSCA.

8. Last but not least, you can quickly register for EI benefits payment (in case of job loss) for both full time and self-employed professionals. Also, you can cancel receiving your EI Payments once you find a new job.

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2. MSCA and Canada Pension Plan (CPP), Old Age Security (OAS), Guaranteed Income Supplement (GIS) Benefits

By logging in to the My Service Canada Account:

1. You can apply for the OAS (Old Age Security Pension) and GIS ( Guaranteed Income Supplement) payments online

2. You’ll be able to apply for the CPP (Canada Pension Plan) online

3. You can also request for your Child Rearing Provision (CRP) – CRP is basically for low-income individuals or families with kids, claiming higher pension (CPP) amounts.

4. You can look at all the past CPP contributions that you have made or get an estimate of your monthly CPP benefits amount

5. If you have applied for the CPP or OAS, You can view your current application status and payment information by logging into the MSCA.

6. You can also view and print your T4A, NR4 tax slips

7. Now, this one’s quite handy and helpful benefit to know – You can share your direct deposit information between CPP and the Canada Revenue Agency (CRA)

8. You can also view or update your personal information with the pension plan or old age security benefits

9. You can also opt for the delay in receiving your OAS pension (OAS Clawback) which is quite handy

10. You’ll be able to start, change, update or stop federal voluntary tax deductions from CPP and OAS, by accessing the MSCA

11. With the help of a representative, you can give consent for someone to communicate with CPP and OAS on your behalf

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What Is Employment Insurance (EI) In Canada?

Unemployment raises money issues for lots of people and this is something that the Canadian Government is aware of. This is why they offer Employment Insurance (EI) benefits (a form of temporary financial assistance) to individuals that are eligible. Over half a million people benefit from this monthly.

Employment Insurance can serve as a source of income for those that have lost their job. It is subjected to tax deductions. Employment Insurance can be gotten from a minimum of 14 weeks to a maximum of 45 weeks.

Employment Insurance (EI) is an unemployment insurance program in Canada that allows individuals who recently lost their job due to no fault of theirs. I mean laid off in simple terms.

However, to receive EI payments online you should have paid regular EI premiums for the past 12 months at-least. But don’t worry your employer usually takes care of the bi-weekly or monthly EI premiums as a part of your paycheckIf you are a contractor or a small business owner, you may individually contribute to the EI as part of your incorporation. 

Service Canada EI Benefits are usually in the form of temporary financial assistance which lasts for 12 months from the date of benefits start date and once your EI application is approved. 

Once you find a new job, your EI payments will immediately stop and you will no longer receive any more payments. Also, if you work part-time while searching for a job, your EI payment amount would get reduced. It all depends on the income you make

EI payments usually last for a year and all applications are manually approved once applied for.

You may be eligible for EI benefits if you:

  • Lost your job through no fault of your own (e.g. terminated without cause, or if you quit for certain acceptable reasons such as provable harassment, toxic work environment)

  • Were employed in insurable employment and have worked the required number of hours are looking for work each day and continue to document these efforts

  • your regular weekly earnings from work have decreased by more than 40% for at least one week

  • you have accumulated 600 insured hours of work in the 52 weeks before the start of your claim or since the start of your last claim

  • you’re unable to work for medical reasons

You may, however, be considered to be Ineligible for EI benefits if you:

  • were terminated for misconduct

  • are unemployed because of directly participating in a labour dispute

  • voluntarily left your job without just cause

  • are confined to a jail or similar institution


How Much EI Will I Get?

Employment Insurance is usually calculated at 55% of your average insurable weekly earnings. The maximum amount payable is $540 per week.

How To Claim EI For Sick Leave?

Employment Insurance (EI) sickness benefits can provide you with up to 15 weeks of financial assistance if you cannot work for medical reasons. The maximum amount payable is $573 a week.

You must get a medical certificate to prove that you’re unable to work for medical reasons. Medical reasons can include illness, injury, quarantine or any medical condition that prevents you from working

Who Can Apply For The Employment Insurance (EI) Benefits?

If you’re a Canadian either living in the country or abroad, you might be eligible to receive the EI Payments, all you have to do is to apply for one. But, before that please make sure you fall into one of the below categories before you apply:  

1. Regular EI Benefits – You can apply for the regular EI benefits if you have lost your job through no fault of your own (laid off). You’ll receive regular bi-weekly EI Payments while you actively look out for the public and private sector job opportunities.

2. Sickness Benefits – You can apply for the “Sickness EI Benefit” if you are unable to work due to illness, injury or quarantine (COVID-19). Click here to apply

COVID-19 EI Sickness Benefits Update

You can apply for the Employment Insurance (EI) sickness benefits and receive up to 15 weeks of financial assistance if you cannot work for medical reasons and quarantine. As part of this benefit, You’ll receive 55% of your regular earnings up to a maximum of $573 per week.

All you have to do is – get a medical certificate to show that you’re unable to work for medical reasons. Note that – Medical reasons include illness, injury, quarantine or any medical condition that prevents you from working. Click here to learn more and to apply now for the EI Sickness Benefit (COVID-19)

3. Maternity and Parental Benefits – You can apply for the “Maternity and Parental Benefits”, if you’re pregnant, have recently given birth, are adopting a child or are caring for a newborn.

4. Caregiving Benefits and Leave – You can apply for this EI Benefit if you are providing care or support to a critically ill or injured person or someone needing end-of-life care.

5. EI Benefits for the Self-Employed – You need to register and apply for special benefits if you are self-employed. Click here to apply for this benefit

6. Benefits for Canadians Living Abroad – If you currently live or work outside of Canada, you can still be eligible to receive the EI Benefits. Click here to learn more and apply for this benefit

7. Fishing EI Benefits – Are you a Canadian Fisher looking for EI Benefits? You can apply for EI Benefits if you are a self-employed fisher and actively seeking work. Click here for more details and to apply for this benefit. 

8. EI Benefits Information for Employers – If you are a Canadian Employer looking out for the Information about records of employment (ROE), managing insurance premiums, obtaining EI premium reduction reports or supplementing benefits click here to learn more

How To Apply For EI In The My Service Canada Account?

1. Gather supporting documents:

  • Medical certificate: You’ll need to get a medical certificate signed by a medical practitioner

  • Record Of Employment or ROE

2. Complete the online application: Ensure that the names and addresses of your employers in the last 52 weeks, the dates you were employed with each employer and the reasons you’re no longer employed with them, your detailed explanation of the facts if you quit or were dismissed from any job in the last 52 weeks, your full mailing address and your home address, if they are different, your social insurance number (SIN), your mother’s maiden name and your banking information, including financial institution, branch (transit) number and your account number, to sign up for direct deposit are available before completing the application.

3. Provide supporting documents

4. A benefit statement and access code will arrive by mail

5. Review your application status

If you travel outside of Canada, make sure to fill out an Absence from Canada form on My Service Canada Account.

An individual is not eligible to receive sickness benefits while outside Canada. However, the person is eligible if medical treatment is not available where you reside.

Employment Insurance benefit for sick leave will no longer be available if:

  • you’ve received 15 weeks of sickness benefit payments

  • you’ve received the maximum weeks of benefits payable to you when combining EI benefit types or

  • you no longer need to be away from work because of your medical condition

  • you have reached the end of your claim period

You should note that when you start a claim for any type of EI benefit, your claim is open for a specific period of time. This is often for 52 weeks. In some cases, the claim period may be extended to a maximum of 2 years

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How to Claim EI For Maternity Leave?

If you’re a biological or surrogate mother who s pregnant or has just given birth, you may be eligible for maternity leave benefits through Employment Insurance (EI). It is 15 weeks of maternity leave followed by 35 weeks of parental leave.

The amount paid depends on a person’s income. It is calculated by finding 55% of an individual’s biweekly income. The maximum amount payable is $562 per week, as of January 2019. In 2017, the Canadian Government came up with an 18-month maternity leave plan instead of the 12-month plan. Employment Insurance was calculated as 33% of an individual’s biweekly income over 18 months instead of 55% across 12 months.

Soon-to-be mothers are advised to apply online for benefits immediately they stop work to avoid delay in payments. Maternity benefits need to start being paid either before the baby is born or as close to the birth date as possible. This is because the maternal benefits must end 17 weeks after the birth week. After this, parental benefits begin. It is also advisable for women to apply for parental benefits at the same time they apply for maternal benefits. It should also be indicated whether said benefits will be shared with the other parent.

EI Maternity Benefits

EI maternity benefits are provided for biological mothers and surrogate mothers, who are unable to work because they are pregnant or have recently given birth.

A maximum of 15 weeks of EI maternity benefits is available.

EI Parental Benefits

EI parental benefits are offered to parents who are caring for a newborn or newly adopted child or children.

There are two parental benefit options available:

  • Standard parental benefits: it can be paid for a maximum of 35 weeks and must be claimed within 12 months after the week the child was born or placed up for adoption.

  • Extended parental benefits: it can be paid for a maximum of 61 weeks and must be claimed within 18 months after the week the child was born or placed up for adoption.

You should note that the number of weeks/months given for maternal or paternal benefits does not change irrespective of the number of children born.

You may be eligible to receive EI maternity or parental benefits if:

  • your normal weekly earnings are reduced by more than 40%

  • you have accumulated at least 600 hours of insurable employment during the qualifying period

  • you are employed in insurable employment and meet the specific criteria for receiving EI maternity or parental benefits

Application for both maternity and parental benefits are usually done online. It is compulsory to provide the expected or actual date of birth when applying for maternity benefits but when applying for parental benefits, it is a must to provide the date of birth of your newborn or, in the case of an adoption, the date on which your child was placed with you (you must also provide the full name and address of the agency handling the adoption) and the Social Insurance Number of the other parent if you plan on sharing the benefits. Information on your employment will also be required.

Maternal and Parental benefits are also subjected to taxation by the Government.

Employment Insurance benefit for maternity and parental leave will no longer be available when:

  • you have received all the weeks of benefits to which you were entitled or

  • the maximum benefit period has been reached

  • 52 weeks for maternity and standard parental benefits

  • 78 weeks for maternity and extended parental benefits

  • the payment timeframe during which you can receive benefits has ended

If you are receiving other payments as you are receiving maternity and parental benefits, there will be a deduction from your EI some of these payments include: payments received as compensation for a work accident, certain payments received under an accident insurance plan, retirement income from a retirement plan, and so on.

However, there are certain types of income that will have no impact on your EI maternity and parental benefits. They include disability benefits, survivor or dependent benefits, workers’ compensation benefits paid under specific regulations, and so on.

How To Claim EI If You Are Self-Employed?

Canadian citizens or legal residents can access Employment Insurance (EI) special benefits by entering into an agreement, or registering, with the Canada Employment Insurance Commission.

There are 6 types of Employment Insurance Special Benefits:

  • Maternity benefits

  • Parental benefits

  • Sickness benefits

  • Compassionate care benefits

  • The family caregiver benefit for children

  • The family caregiver benefit for adults


How To Register For EI If you are Self-Employed?

EI self-employed registration can be done with the Canada Employment Insurance Commission through Service Canada if:

  • you are either a Canadian citizen or a permanent resident of Canada

  • you operate your own business, or if you work for a corporation but cannot access EI benefits because you control more than 40% of the corporation’s voting shares

If you are self-employed, you need to register online with the Canada Employment Insurance Commission to take part in the Employment Insurance program. To do this, you will need a My Service Canada Account (MSCA) which you can access online. After registration, you will receive a mail containing your personal access code within 10 days.

If you already have a My Service Canada Account, log in using your existing user code and password. Select the “Employment Insurance for the Self-Employed” option on the main page to begin the registration process.

Your participation in the EI program will last throughout your self-employed career, irrespective of any change in the nature of your self-employment.

To apply, you have to wait 12 months from the date of your confirmed registration before applying for Employment Insurance special benefits.

If you are self-employed and you are also being paid insurable earnings as an employee, you can either apply for EI special benefits either as a self-employed person or as an employee, as long as you qualify for both.

If you are applying as a self-employed person, your income from both self-employment and employment as an employee will be put into consideration when your weekly benefit amount is being calculated, as long as your earnings from both sources are eligible. You must provide your Record of Employment to show details of your earnings as an employee.

How To Register For Special Benefits EI Payments?

To apply for special benefits, you will need to complete an online application for EI benefits. It takes about an hour to complete the online application. To apply, the following information is necessary:

  • your Social Insurance Number

  • your complete banking information to sign up for a direct deposit, including the financial institution name, the bank branch number, and your account number.

  • mailing and residential addresses, including the postal codes

  • your mother’s maiden name

EI Payments And Record Of Employment (ROE)

To apply for the Employment Insurance, you’ll need the ROE (Record Of Employment) from your employer and upload it online before your EI application is approved and EI benefits start. 

Usually, your employer takes care of submitting the ROE part, the important thing to note here is that your employer should not mention the reason of termination otherwise – such as fired or any other reason which can deny or delay your Employment Insurance payment.

The reasoning on the ROE is usually laid off for company downsizing or in similar lines. So please be careful of what the reason for termination is in your Record Of Employment. 

In addition to receiving financial assistance, the Employment Insurance program also assists the unemployed with job search services.

Once you apply for the Employment Insurance benefits, your application is usually approved provided all the details are duly filled and ROE is good. 

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What Is GCKey Service Canada?

First of all, let’s look at what is a GCKey and why it is required? 

GCKey lets you securely access the Government of Canada’s online services – Service Canada website.

It includes a username and password that you choose while creating a new account. There are certain restrictions for creating a username and password (minimum password length and if the username is already chosen by others, you might want to choose another one.)

You should also create security questions. This keeps your data secure and lets you recover your account in case you forget the password or want to recover one. 

Now that you know what a GCKey is, let’s quickly look at the GCKey registration process:

First, you’ll have to read and accept the terms and conditions on the initial sign-up page. You then have to be prepared to complete the 3 step process mentioned below :
  • Create a User ID

  • Create recovery questions, answers, and hints 

  • You’ll be able to create and confirm a password

How Do I Access My Service Canada Account?

Before you can register for the My Service Canada Account, you’ll need an access code.

To get the access code from MSCA, you will have to request for one. 

If you are applying for the Employment Insurance (EI) benefits you will require a Personal Access Code or PAC. We will look at how to get the EI access code and PAC in just a bit. 

The four-digit numeric personal access code or PAC is printed in the shaded area on the benefit statement mailed to you after you apply for the Employment Insurance (EI).

Usually, it takes a couple of days to receive the personal access code by snail mail. Also, depending on where you live it might take even longer to receive.

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How Do I Get My Access Code for Service Canada?

Personal Access Code (PAC) is usually a seven-digit access code, comes through the snail mail and there’s no real alternative here!
Before you apply for one please read the information on the Request a Personal Access Code page and make sure you follow the exact steps.
Also, do print the privacy notice statement for your records which is always helpful to refer back in the case.
You will have to provide the following information to get the Personal Access Code (PAC):
  • Social Insurance Number

  • First name

  • Last name

  • Date of birth

  • Mother’s maiden name

  • Postal code and address information

Once you are done keying in the above details, hit the submit button and you’re done.

It will take approximately take five to ten working days to receive your personal access code by snail mail.

Once you get the access code, you can then go ahead and register for a My Service Canada Account online.

How To Register For The My Service Canada Account?

Now that you know what is a Personal Access Code (PAC) and how to get it, let’s talk about the registration process and logging into the My Service Canada Account. 

On the My Service Canada Account (MSCA) website, you can either choose to login with a GCKey or a Sign-In Partner.

You’ll be able to login using a GCKey by using a User ID and password or the other option is using credentials you may already have with a Sign-In Partner – which I almost end up using all the time to log in.

Example – Your TD, CIBC or RBC Online Banking details (usually debit card number and password). There’s a huge list of sign-in partners enabled. 

As soon you log in to the MSCA for the first time (using a sign-in partner), you need to have the access code handy (only for the first login, later on, you don’t need it to log in)

From the second login onwards (once set-up), it’s fairly straight forward and easy logging into MSCA.  

Also, signing in through the partner credentials is pretty secure, no personal information is shared between the two institutions, it is just to make sure you are the person trying to use and access the government service.

For the first time MSCA users, please follow the registration instructions to complete the sign-up process before you can log in.

Once you have an access code, you can register for My Service Canada Access (MSCA).

If it is your first time accessing MSCA, you will need:

  • your PAC or EI access code

  • your SIN

  • and date of birth

How Do I Login Into My Service Canada Account?

You have a whole bunch of Sign-In partners available with MSCA. 

You can look at the complete list here. (Almost every major financial institution is covered). You’ll have to:

  • Agree to the terms and conditions

  • Choose a Sign-In Partner which you’ll access MSCA every time.

How Do I Check On My EI Claim?

Once you have successfully logged into your MSCA account homepage, you can use the My Service Canada Account tool to view your electronic Records of Employment (ROEs) and information on your previous or current Employment Insurance claims. 

The information available in the MSCA Employment Insurance (EI) Claim includes your:

  • Weekly benefit rate

  • The start and end date of your claim

  • The start and end of your waiting period

  • Your weekly allowable earnings

  • The number of weeks you will be entitled to receive EI benefits

  • The number of weeks of EI benefits you have already received

  • Payment dates

  • Payment deductions if any

How Do I Register For The EI Reporting Online? (Internet EI Reporting Online)

Have you applied for the EI (Employment Insurance) and waiting on the weekly payments? 

Do you know that there’s a waiting period before you’ll actually start receiving the EI payments? 

You will be able to check and verify all these details in the MSCA account when you log in. 

So here’s the thing right, to get your EI Online payments on-time every two weeks, you have to fill the MSCA EI Internet Reports on time every week.

How Do I Report My EI Online?

1. First of all, log in to your MSCA Account or click the link here to login.

2. Once you have successfully logged into your account, you will see the My Service Canada Welcome screen. Here on this screen, you can “View the EI Payment Information”, “View EI Status and Correspondence”, “View Records Of Employment or ROE” or “Complete your EI report online”

Do remember to complete the “EI Report Online” once every two weeks (bi-weekly) to avoid delayed EI payments. Once you complete the report, the system will automatically show you the next due date, so it’s pretty easy to mark your calendars or remember. Also, when you log in anytime to the MSCA account and try completing the report if it’s not due yet, the system will prompt you to log back in on the earliest date that you can complete filing the report. (PS – It hardly takes 5 minutes to complete the report)

Screenshot below: 

EI Reporting

3. Click on the “View my EI Status and Correspondence” on the Welcome screen.

Here you will be able to see your EI Payment Information, Records of Employment from employers, Status and Correspondence and much more as seen in the screenshot below. You have a bunch of EI options and can choose accordingly based on what information you want to look into. 

My Service Canada

4. Next, click on the EI “My Payments Section”.

Here you can view your current EI payments. Also, you’ll be able to view all your EI payments paid so far. If you have applied for and waiting for the payments to come through, this section is not applicable to you yet. But, this is where you’ll see your EI payment information. So kindly note it down. 

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5. Now this one’s really important to note.

In order to get your EI Payments on-time every 2 weeks, you’ll have to complete the online internet reporting.

Never miss completing your reports on-time.

Completing the report is fairly easy. All you have to do is answer basic questions (7 or so with yes/no answers).

Here’s how you can do this – First, click on the Complete My EI Report Online Link

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6. Click “Yes” on the pop-up message that shows up. Screenshot below. 

My Service Canada

7. You will then be taken to this page – which is where you will have to complete your online Internet Report.

Remember you need to complete reports every 2 weeks for the payments to come through. Never miss out on completing a single report. Mark your calendars if required and complete it on-time every two weeks. 

Payments are usually sent to your bank account wired. By Bank account, I mean the banking details you have provided to Service Canada or CRA. 

8. After you have completed the Employment Insurance reports for the previous 2 weeks, you should be expecting payments usually on Tuesdays of the following week into your bank accounts

Say for example you complete the report on Friday, you should be receiving the Employment Insurance Payment on Tuesday, next week. (That’s how I used to get paid, so based out of the experience I am saying this, might depend on case-to-case basic which I’m not sure)

Also, please remember to always complete your bi-weekly EI report on-time. Failing to do so on time, you’re EI funds will be held until you complete the report and you might even have to call the CRA to get this issue sorted. Please don’t get into trouble, mark your calendars and always complete the EI report online. Also, when you log in to file your report, the system will prompt you on the date when you need to complete the next report. It hardly takes a couple of minutes to do so. (Just yes or no options, 5-minute job to be done) 

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9. That’s it! You are done filing your first EI Report Online or EI Internet Report Online. 

It’s really that easy and straight forward to get the Online EI Payments in Canada!

Let me know if you have any questions or troubles in the comments section below.

What Is The Difference Between A Personal Access Code (PAC) and EI Access Code? 

As I have got a couple of questions and comments related to this, I thought of clarifying the point so that its useful to one and all. 

Well, the Personal Access Code or PAC is a 7-digit code that is mailed to you, which you’ll receive in 5-10 business days, after which you can register for the My Service Canada Account. 

Whereas, if you are applying for the EI benefits, you’ll need an EI access code which is 4-digits and you will receive this along with your EI benefits statement mail upon completion of the registration. Do remember that the EI access code can be found printed in the shaded area of the benefits mail. 

How Do I Talk To A Real Person At Service Canada?

In case you lost your employment insurance access code or worst still, did not even receive the snail mail; even after waiting for quite some time (weeks). What do you do in these situations?

My personal suggestion is to walk into a Service Canada Centre near your place and get it sorted out talking to the representative there. It is quick, hassle-free and easy once you talk to a person there. Remember, you don’t have long queues especially on weekdays. If possible walk-in on a weekday and early in the morning to finish quickly. 

Calling the Service Canada customer care can be a really long wait and frustrating. It can even take hours to reach an agent. Instead just walk-in to the Service Canada centre and get it done! 

Next, let’s take a look at the Personal Access Code (PAC) which is required and mandatory for logging into your My Service Canada Account (MSCA) and accessing the EI Benefits.

Canada Pension Plan (CPP) – Review, Usage and Features On MSCA

Also, you’ll be able to view and print the CPP Statement of Contributions.

Using The MSCA Tool For Canada Pension Plan Payments:

  • Estimate your CPP (Canada Pension Plan) retirement benefits

  • Print your T4A(P) tax slip for CPP (Canada Pension Plan) benefits; which is pretty useful while filing your income taxes in March. 

  • You can control the start or stop of the mailing of your T4A(P) tax slips

  • Change your personal details such as address or telephone information on file 

  • En-roll for bank direct deposit to receive your benefit amount or update your banking direct deposit information

How To Find Your My Service Canada Account EI Claim Status? 

1. Login to your MSCA account.

2. Click on the link “View My EI Status and Correspondence” 

3. Then, choose one of the options as per your need. Screenshot below.

EI Status

Old Age Security Pension In 2020 (OAS)

You can view the information of your Old Age Security pension (OAS) in the My Service Canada Account.

The details of your OAS benefits including payment dates, details and monthly benefit amount is also available on the MSCA tool.

Using the MSCA Tool For Old Age Security Pension (OAS): 

  • Get a printout of your T4A (OAS) tax slip for OAS income; required while filing your income tax return

  • View or update your personal particulars such as change your address or telephone information on file

  • Enrol for bank direct deposit to receive your benefit amount or update your banking direct deposit information


There you go, just to recap, The My Service Canada Account (MSCA) is a free tool from Service Canada. It’s a really useful online platform with many benefits. If you live in Canada, then you gotta register for the MSCA account online. 

I’ve thoroughly listed all the benefits and features of using this tool. Also, regarding the Employment Insurance or EI Reports Online, I’ve given plenty of useful information. If you applying for Online EI Payments and finding any difficulties, please let me know in the comments below and I’ll be more than happy to help you. 

I hope you found the content of this article helpful. If so, please spread the word and share this article on social media, to your friends and family who are in need. Also, do let me know your comments below, I’ll be more than happy to answer any of the questions you might have. Thanks for reading. 

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Sagar Sridhar

Sagar Sridhar is a personal finance blogger and a computer engineer. He is agile certified and has a master's degree in Project Management. His writing has been featured or quoted in leading publications such as Credit Canada and many other personal finance publications. "Risk comes from not knowing what you're doing" - Warren Buffet

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David Keller
David Keller

I had no idea I actually needed an access code for this. Someone mentioned this service account to me at work and I could not for the life of me figure out how it works. I need to get more online savvy. Thank you for the information. I am going to follow these instructions right now and get myself signed up!


I hate that we have to go through this process but at least you make it a bit easier, thanks!


I’m a small business owner, and I’m glad to see that I can contribute to this. It’s a reminder I need to act now and not later when thinking of the future! This is very helpful!

Thomas Peterlin
Thomas Peterlin

My mom gets EI. But she doesn’t have direct deposit setup. I’m going to forward her this guide. I will be using the MSCA to get an estimate of my CPP.


THANK YOU for this easy to follow guide on how to get a My Service Canada Account. You should work for them because it’s honestly easier to follow your steps then it is to try to untangle their info.


Before now filing EI reports seemed like a very daunting task, but I feel like I know exactly what I’m doing with the help of this article


I know a few people that are going to love this guide, it just makes everything so much easier, I appreciate it!


great information! I did not online EI application 2 days ago, and it said to await access code via mail. do you know how long that takes? also, unable to check status online currently in my account, is it because I do not have the access code yet? many thanks. keep well.


I’m confused. I submitted my EI report online for the last two weeks but there was never aN option to note how many hours you missed working during that period. Is that just based on the avg weekly wage reported when you first apply for EI?
I thought reporting online would require you to note how many hours you would have worked…


Thank you so much. It sounds like I did the online reporting fine and without issue… I’ll see what happens when I report next Friday …maybe there will be the option that I did not return back to work? It’s becoming a full time job to get ahold of EI. The ROE is correct with “laid off”. I have not received any other communication from EI about receiving payment. Hopefully I get that in the next few business days. As for the end date, I would hope it doesn’t require a phone call and I am able to keep reporting… Read more »

Farida Desai

I don’t know which websites I make My Service Canada Account plus Apply EI I try so many times but not working and Service Canada Centre is close so sad 😰😰😰😰😰😰

Sierra Grant
Sierra Grant

Hello I am looking for some help.

I tried to apply for an access code for my and my family members after we were laid off last week.

I received a 7 digitPAC by mail.
Can I use this to apply for EI or do I need the 4 digit access code



Hi I am looking for help.

I have already applied EI on March 18, 2020 and when I opened my MSCA acct, this is what it said:

“You do not currently have any online information to view within the View my status and correspondence page.” I just want to know what this means? So that I can re-apply again if ever? and how long does it usually take for it to be approved? Thank you so much and hope you can get back.


And also, when are you supposed to submit bi-weekly reports? Should you submit report even if your application is still processing or you have to wait to be approved and then you can start reporting your bi-weekly?


So when I was temp worker with “9” starting SIN and had few ROE on that SIN. Now I’m PR, of course SIN changed to “1” but when I logged into my MSCA the ROE were not there. How can i get those ROE linked/transferred to my “1” SIN account?