How To Use The My Service Canada Account And Report EI Online (2020)

The My Service Canada Account (MSCA) is a free tool from Service Canada which is engaged with delivering a wide range of government benefits and services.

The MSCA tool also provides you with secure online access to your Employment Insurance (EI), Canada Pension Plan (CPP), and Old Age Security Pension (OAS) details.

In this article, let’s take a look at everything My Service Canada Account (MSCA) has to offer, how to file an EI report online and then dive deep into the access part, benefits and features. Let’s get started. 

What Is A My Service Canada Account (MSCA)?

The My Service Canada Account (MSCA) is an online platform that allows you to view and access the following information: 

Overall, using the MSCA, you can gain access to almost every government service and benefits there is – such as Employment Insurance (EI), Canada Pension Plan (CPP), Old Age Security (OAS) and Guaranteed Income Supplement (GIS).

Benefits and Features Of The My Service Canada Account

Simply put, here’s the complete list of the benefits and features you’ll get by registering and logging into the My Service Canada Account (MSCA).

Service Canada and Employment Insurance (EI) Benefits

By logging into your online MSCA and using the platform, you’ll gain the following EI Benefits

1. By logging in to the MSCA, you’ll be able to see your current EI application status, EI payment information and look at current or past EI claims you’ve made

2. You can sign up for the MSCA – Alert-me email notifications – You’ll periodically receive email notifications from MSCA regarding your EI application status or any important account information (tax).

3. You can also view and print your T4E tax slips. T4’s are issued every year by your employer which is used while filing your income taxes. T4’s contain all your employment information – Pay, Tax Deducted, EI premiums paid etc.

4. Also, You can view your existing Records of Employment (ROEs). ROE’s are submitted to Service Canada by your employers electronically. ROE’s are mandatory while applying for EI Benefit during a job loss.

5. You can also get your EI Benefit direct deposit by registering for one through MSCA. All you have to do is enter your bank information and you’re done. You’ll start receiving EI benefits directly to your bank account once every two weeks.

6. If you need to look in to and probably update or change your personal information with Employment Insurance, you can do so by logging in to the MSCA.

7. While receiving regular unemployment EI Insurance payments, in case you are enrolled in any training outside Canada, you can submit electronic forms or eForms to update your information through MSCA.

8. Last but not least, you can quickly register for EI benefits payment (in case of job loss) for both full time and self-employed professionals. Also, you can cancel receiving your EI Payments once you find a new job.

2. MSCA and Canada Pension Plan (CPP), Old Age Security (OAS), Guaranteed Income Supplement (GIS) Benefits

By logging in to the My Service Canada Account:

1. You can apply for the OAS and GIS payments online

2. You’ll able to apply for the CPP online

3. You can also request for your Child Rearing Provision (CRP) – CRP is basically for low-income individuals or families with kids, claiming higher pension (CPP) amounts.

4. You can look at all the past CPP contributions that you have made or get an estimate of your monthly CPP benefits amount

5. If you have applied for the CPP or OAS, You can view your current application status and payment information by logging into the MSCA.

6. You can also view and print your T4A, NR4 tax slips

7. Now, this one’s quite handy and helpful benefit to know – You can share your direct deposit information between CPP and the Canada Revenue Agency (CRA)

8. You can also view or update your personal information with the pension plan or old age security benefits

9. You can also opt for the delay in receiving your OAS pension (OAS Clawback) which is quite handy

10. You can also start, change, update or stop federal voluntary tax deductions from CPP and OAS, by accessing the MSCA

11. With the help of a representative, you can give consent for someone to communicate with CPP and OAS on your behalf

What Is Employment Insurance (EI) In Canada?

Employment Insurance (EI) is an unemployment insurance program in Canada that allows individuals who recently lost their job due to no fault of theirs. I mean laid off in simple terms.

However, to receive EI payments online you should have paid regular EI premiums for the past 12 months at-least. But don’t worry your employer usually takes care of the bi-weekly or monthly EI premiums as a part of your paycheck

If you are a contractor or a small business owner, you may individually contribute to the EI as part of your incorporation. 

Service Canada EI Benefits are usually in the form of temporary financial assistance which lasts for 12 months from the date of benefits start date and once your EI application is approved. 

Once you find a new job, your EI payments will immediately stop and you will no longer receive any more payments. Also, if you work part-time while searching for a job, your EI payment amount would get reduced. It all depends on the income you make

EI payments usually last for a year and all applications are manually approved once applied for.

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EI Payments And Record Of Employment (ROE)

To apply for the Employment Insurance, you’ll need the ROE (Record Of Employment) from your employer and upload it online before your EI application is approved and EI benefits start. 

Usually, your employer takes care of submitting the ROE part, the important thing to note here is that your employer should not mention the reason of termination otherwise – such as fired or any other reason which can deny or delay your Employment Insurance payment.

The reasoning on the ROE is usually laid off for company downsizing or in similar lines. So please be careful of what the reason for termination is in your Record Of Employment. 

In addition to receiving financial assistance, the Employment Insurance program also assists the unemployed with job search services.

Once you apply for the Employment Insurance benefits, your application is usually approved provided all the details are duly filled and ROE is good. 

What Is GCKey Service Canada?

First of all, let’s look at what is a GCKey and why it is required? 

GCKey lets you securely access the Government of Canada’s online services – Service Canada website.

It includes a username and password that you choose while creating a new account. There are certain restrictions for creating a username and password (minimum password length and if the username is already chosen by others, you might want to choose another one.)

You should also create security questions. This keeps your data secure and lets you recover your account in case you forget the password or want to recover one. 

Now that you know what a GCKey is, let’s quickly look at the GCKey registration process:

First, you’ll have to read and accept the terms and conditions on the initial sign-up page. You then have to be prepared to complete the 3 step process mentioned below :
  • Create a User ID

  • Create recovery questions, answers, and hints 

  • Create and confirm a password

How Do I Access My Service Canada Account?

Before you can register for the My Service Canada Account, you’ll need an access code.

To get the access code from MSCA, you will have to request for one. 

If you are applying for the Employment Insurance (EI) benefits you will require a Personal Access Code or PAC. We will look at how to get the EI access code and PAC in just a bit. 

The four-digit numeric personal access code or PAC is printed in the shaded area on the benefit statement mailed to you after you apply for the Employment Insurance (EI).

Usually, it takes a couple of days to receive the personal access code by snail mail. Also, depending on where you live it might take even longer to receive.

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service canada

How Do I Get My Access Code for Service Canada?

Personal Access Code (PAC) is usually a seven-digit access code, comes through the snail mail and there’s no real alternative here!
Before you apply for one please read the information on the Request a Personal Access Code page and make sure you follow the exact steps.
Also, do print the privacy notice statement for your records which is always helpful to refer back in the case.
You will have to provide the following information to get the personal access code:
  • Social Insurance Number

  • First name

  • Last name

  • Date of birth

  • Mother’s maiden name

  • Postal code and address information

Once you are done keying in the above details, hit the submit button and you’re done.

It will take approximately take five to ten working days to receive your personal access code by snail mail.

Once you get the access code, you can then go ahead and register for a My Service Canada Account online.

How To Register For The My Service Canada Account?

Now that you know what is a Personal Access Code (PAC) and how to get it, let’s talk about the registration process and logging into the My Service Canada Account. 

On the My Service Canada Account (MSCA) website, you can either choose to login with a GCKey or a Sign-In Partner.

You’ll be able to login using a GCKey by using a User ID and password or the other option is using credentials you may already have with a Sign-In Partner – which I almost end up using all the time to log in.

Example – Your TD, CIBC or RBC Online Bank details. There’s a huge list of sign-in partners enabled. 

As soon you log in to the MSCA for the first time (using a sign-in partner), you need to have the access code handy (only for the first login, later on, you don’t need it to log in)

From the second login onwards (once set-up), it’s fairly straight forward and easy logging into MSCA.  

Also, signing in through the partner credentials is pretty secure, no personal information is shared between the two institutions, it is just to make sure you are the person trying to use and access the government service.

For the first time MSCA users, please follow the registration instructions to complete the sign-up process before you can log in.

Once you have an access code, you can register for My Service Canada Access (MSCA).

If it is your first time accessing MSCA, you will need:

  • your PAC or EI access code

  • your SIN

  • your date of birth

How Do I Talk To A Person At Service Canada?

In case you lost your employment insurance access code or worst still, did not even receive the snail mail; even after waiting for quite some time (weeks). What do you do in these situations?

My personal suggestion is to walk into a Service Canada Centre near your place and get it sorted out talking to the representative there. It is quick, hassle-free and easy once you talk to a person there. Remember, you don’t have long queues especially on weekdays. If possible walk-in on a weekday and early in the morning to finish quick. 

Calling the Service Canada customer care can be a really long wait and frustrating. It can even take hours to reach an agent. Instead just walk-in to the Service Canada centre and get it done! 

Next, let’s take a look at the Personal Access Code (PAC) which is required and mandatory for logging into your My Service Canada Account (MSCA) and accessing the EI Benefits.

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How Do I Login Into My Service Canada Account?

You have a whole bunch of Sign-In partners available with MSCA. 

You can look at the complete list here. (Almost every major financial institution is covered). You’ll have to:

  • Agree to the terms and conditions

  • Choose a Sign-In Partner which you’ll access MSCA every time. 

How Do I Check On My EI Claim?

Once you have successfully logged into your MSCA account homepage, you can use the My Service Canada Account tool to view your electronic Records of Employment (ROEs) and information on your previous or current Employment Insurance claims. 

The information available in the MSCA Employment Insurance (EI) Claim includes your:

  • Weekly benefit rate

  • The start and end date of your claim

  • The start and end of your waiting period

  • Your weekly allowable earnings

  • The number of weeks you will be entitled to receive EI benefits

  • The number of weeks of EI benefits you have already received

  • Payment dates

  • Payment deductions if any 

How Do I Register For The EI Reporting Online? (Internet EI Reporting Online)

Have you applied for the EI (Employment Insurance) and waiting on the weekly payments? 

Do you know that there’s a waiting period before you’ll actually start receiving the EI payments? 

You will be able to check and verify all these details in the MSCA account when you log in. 

So here’s the thing right, to get your EI Online payments on-time every two weeks, you have to fill the MSCA EI Internet Reports on time every week.  

How Do I Report My EI Online?

1. Login to your MSCA Account or click the link here to login.

My Service Canada

2. Once you have successfully logged into your account, you will see the My Service Canada Welcome screen. Screenshot below: 

My Service Canada

3. Click on the “View my EI Status and Correspondence” on the Welcome screen.

Here you will be able to see your EI Payment Information, Records of Employment from employers, Status and Correspondence and much more as seen in the screenshot below. You have a bunch of EI options and can choose accordingly based on what information you want to look into. 

My Service Canada

4. Next, click on the EI “My Payments Section”.

Here you can view your current EI payments. Also, you’ll be able to view all your EI payments paid so far. If you have applied for and waiting for the payments to come through, this section is not applicable to you yet. But, this is where you’ll see your EI payment information. So kindly note it down. 

My Service Canada

5. Now this one’s really important to note.

In order to get your EI Payments on-time every 2 weeks, you’ll have to complete the online internet reporting.

Never miss completing your reports on-time.

Completing the report is fairly easy. All you have to do is answer basic questions (7 or so with yes/no answers).

Here’s how you do it – First click on the Complete My EI Report Online Link

My Service Canada

6. Click “Yes” on the pop-up message that shows up. Screenshot below. 

My Service Canada

7. You will then be taken to this page – which is where you will have to complete your online Internet Report.

Remember you need to complete reports every 2 weeks for the payments to come through. Never miss out on completing a single report. Mark your calendars if required and complete it on-time every two weeks. 

Payments are usually sent to your bank account wired. By Bank account, I mean the banking details you have provided to Service Canada or CRA. 

9. After you have completed the Employment Insurance reports for the previous 2 weeks, you should be expecting payments usually on Tuesdays of the following week into your bank accounts. 

Say for example you complete the report on Friday, you should be reeving the Employment Insurance Payment on Tuesday, next week. (That’s how I used to get paid, so based out of the experience I am saying this, might depend on case-to-case not sure)

my service canada

10. That’s it! You are done filing your first EI Report Online or EI Internet Report Online. 

It’s really that easy and straight forward to get the Online EI Payments in Canada!

Let me know if you have any questions or troubles in the comments section below.

Canada Pension Plan (CPP) – Review, Usage and Features On MSCA

The My Service Canada Account allows you to view and update information about your Canada Pension Plan (CPP).
Also, you’ll be able to view and print the CPP Statement of Contributions.

You Can Use The MSCA Tool To:

  • Estimate your CPP (Canada Pension Plan) retirement benefits

  • Print your T4A(P) tax slip for CPP (Canada Pension Plan) benefits; which is pretty useful while filing your income taxes in March. 

  • You can control the start or stop of the mailing of your T4A(P) tax slips

  • Change your personal details such as address or telephone information on file 

  • En-roll for bank direct deposit to receive your benefit amount or update your banking direct deposit information

How To Find Your My Service Canada Account EI Claim Status? 

1. Login to your MSCA account.

2. Click on the link “View My EI Status and Correspondence” 

3. Then, choose one of the options as per your need. Screenshot below.

EI Status

Old Age Security Pension In 2020 (OAS)

You can view the information of your Old Age Security pension (OAS) in the My Service Canada Account.

The details of your OAS benefits including payment dates, details and monthly benefit amount is also available on the MSCA tool.

Using the MSCA Tool For Old Age Security Pension: 

  • Get a printout of your T4A (OAS) tax slip for OAS income; required while filing your income tax return

  • View or update your personal particulars such as change your address or telephone information on file

  • Enrol for bank direct deposit to receive your benefit amount or update your banking direct deposit information


The My Service Canada Account (MSCA) is a free tool from Service Canada. 

I’ve thoroughly listed all the benefits and features of using this tool. Also, regarding the Employment Insurance or EI Reports Online, I’ve given plenty of useful information. If you applying for Online EI Payments and finding any difficulties, please let me know in the comments below and I’ll be more than happy to help you. 

I hope you found the information in this article useful. 

Please share this article if you found it useful, also let me know your thoughts in the comments below. 

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Sagar Sridhar

Sagar Sridhar Is a Personal Finance Blogger from Toronto, Canada. He is a Computer Science Engineer by profession and works in IT Industry. What started as a hobby, quickly turned into serious blogging and income. In this blog, Sagar passionately writes articles about Personal Finance, DIY Investing, Retirement, Stocks & ETFs, Frugal Living and much more. Do visit about page to know more about him. If you would like to get in touch, you can do so by emailing him at [email protected] and he'll get back to you at the earliest.

2 thoughts on “How To Use The My Service Canada Account And Report EI Online (2020)

  • I had no idea I actually needed an access code for this. Someone mentioned this service account to me at work and I could not for the life of me figure out how it works. I need to get more online savvy. Thank you for the information. I am going to follow these instructions right now and get myself signed up!


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