In this article, let’s take a look at everything My Service Canada Account (MSCA) has to offer and then dive deep into the access part and use its features.
Before we get started, let’s first look at what is a My Service Canada Account (MSCA) and why you need it.
What Is A My Service Canada Account? (MSCA)
My Service Canada Account (MSCA) is available from Service Canada, the federal department charged with delivering a wide variety of government services.
My Service Canada Account (MSCA) offers the following services:
Employment Insurance (EI)
View your application status, payment information, current and past claims
Sign up for email notifications “Alert-me”
View and print your tax slips (T4E)
View your Records of Employment (ROEs) your employers have submitted electronically
Sign up for the direct deposit
View and change your personal information with EI (mailing address, direct deposit and/or telephone number)
Submit electronic forms (eForms) to update your information if you travel outside Canada or take training while receiving EI benefits, and view previously submitted eForms
Register for EI benefits for self-employed or cancel your current agreement
Canada Pension Plan (CPP) / Old Age Security (OAS)
Apply for CPP online
Request your Child Rearing Provision (CRP)
View your CPP Contributions or get an estimate of your monthly benefits
View your CPP or OAS application status and payment information
View and print your tax slips (T4A, NR4)
Share your direct deposit information between CPP and the Canada Revenue Agency (CRA)
View and change your personal information with CPP or OAS (mailing address, direct deposit and/or telephone number)
Delay receiving your OAS pension
Start, change or stop federal voluntary tax deductions from CPP and OAS
Give consent for someone to communicate with CPP / OAS on your behalf
What Is Employment Insurance (EI)?
Employment Insurance (EI) is an unemployment insurance program in Canada that allows individuals who recently lost their job due to no fault of theirs. I mean laid off in simple terms.
However, to receive EI payments you should have paid regular EI premiums for the past 12 months at-least. But don’t worry your employer usually takes care of bi-weekly or monthly EI premiums as a part of your paycheck.
If you are a contractor or a small business owner, you may individually contribute to the EI as part of your incorporation.
EI Benefits are usually in the form of temporary financial assistance which lasts for 12 months from the date of benefits start date and off-course once your EI application is approved.
However, once you find a new job, your EI payments will immediately stop and you will no longer receive any more payments. Also, if you work part-time while searching for a job, your EI payment amount would get reduced. It all depends on the income you make.
As I said, EI payments usually last for a year and all applications are manually approved once applied for.
In order to apply for EI, you’ll need to provide the ROE (Record Of Employment) and upload it online before your EI application is approved and benefits start.
Usually, your employer takes care of the ROE part, the important thing to note here, your employer should not mention the reason of termination otherwise – such as fired or any other reason which can deny your EI payment.
The reasoning on ROE is usually laid off for company downsizing or in similar lines. So please be careful of what the reason for termination is in your ROE.
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In addition to financial assistance, the program assists the unemployed with job search services.
Once you apply for EI, your application is usually approved provided all the details and ROE is good.
How To Get An Access Code From Service Canada?
First of all, why do you need an access code? What is its purpose? How is it related to the My Service Canada Account?
The answers to the above questions are pretty simple and straight forward!
Access code is required for logging into and viewing your account details on the My Service Canada Account. Without an access code, you might not be able to login to your My Service Canada Account.
Before you actually register for a My Service Canada Account, you’ll need an access code; you will have to request for an EI access code if applying for EI benefits or a Personal Access Code (PAC).
The four-digit numeric usually EI Access Code is printed in the shaded area on the benefit statement mailed to you after you apply for the Employment Insurance (EI).
Usually, it takes a couple of days to receive the access code by snail mail. Also, depending on where you live it might take even longer to receive.
Social Insurance Number
Date of birth
Mother’s maiden name
Postal code and address information
Once you are done keying in the above details, hit the submit button and you’re done.
It will take approximately five to ten working days to receive your personal access code by mail.
On the My Service Canada Account (MSCA) website, you can either choose to login with a GCKey or a Sign-In Partner.
You’ll be able to login using a GCKey by using a Government of Canada ID and password or the other option is using credentials you may already have with a Sign-In Partner (which I almost end up using all the time to login), such as those you use for online banking credentials (Example – Your TD, CIBC or RBC Online Bank details).
However, when you log in for the first time using a sign-in partner, its a tad bit of a lengthy process and requires you to have the access code. From the second login onwards (once set-up), it’s fairly straight forward and easy.
Another point to mention here is, signing in through the partner credentials is pretty secure, no personal information is shared between the two institutions, it is just to make sure you are the person trying to use and access the government service.
Service Canada will not even know which sign-on partner you are using for logging in.
For first time users, please follow the registration instructions to complete the sign-up process before you can log in.
How To Register For The GCKey?
First of all, let’s look at what is a GCKey and why it is required?
GCKey lets you securely access the Government of Canada’s online services.
It includes a username and password that you choose. You also must create security questions. This keeps your data secure and lets you recover your account.
Now that you know what a GCKey is, let’s quickly look at the GCKey registration process:
Create a User ID
Create recovery questions, answers, and hints
Create and confirm a password
MSCA Sign-In Partner Registration
You have a whole bunch of Sign-In partners available if you choose this method.
You can look at the complete list here. (Almost every major financial institution is covered). You’ll have to:
Agree to the terms and conditions
Choose a Sign-In Partner which you’ll access MSCA every time.
How To Check Your Employment Insurance (EI) In MSCA?
Once you have successfully logged into your MSCA account homepage, you can use the My Service Canada Account tool to view your electronic Records of Employment (ROEs) and information on your previous or current EI claims,
The information available in EI Claim includes your:
Weekly benefit rate
The start and end date of your claim
The start and end of your waiting period
Your weekly allowable earnings
The number of weeks you will be entitled to receive EI benefits
The number of weeks of EI benefits you have already received
Payment deductions if any
My Service Canada Account: EI Claim and Online Internet Reporting
Step-By-Step Process to View your existing EI Claim and Completing your Internet Report Online
Have you applied for the EI(Employment Insurance) and waiting on the weekly payments?
Do you know that there’s a waiting period before you’ll actually start receiving the EI payments?
Please don’t stress yourself.
You will be able to check and verify all these details in the MSCA account when you log in.
So here’s the thing right, to get your EI payments on-time every two weeks, you have to fill the MSCA EI Internet Reports on time.
In this section, let’s take a look at the Step-By-Step process on how to do this so that your EI Payments don’t get delayed.
1. Login to your MSCA Account or click the link here to login.
2. Once you have successfully logged into your account, you will see the My Service Canada Welcome screen. Screenshot below:
3. Click on the “View my EI Status and Correspondence” on the Welcome screen.
Here you will be able to see your EI Payment Information, Records of Employment from employers, Status and Correspondence and much more as seen in the screenshot below. You have a bunch of EI options and can choose accordingly based on what information you want to look into.
4. Next, click on the EI “My Payments Section”.
Here you can view your current EI payments. Also, you’ll be able to view all your EI payments paid so far. If you have applied for and waiting for the payments to come through, this section is not applicable to you yet. But, this is where you’ll see your EI payment information. So kindly note it down.
5. Now this one’s really important to note.
In order to get your EI Payments on-time every 2 weeks, you’ll have to complete the online internet reporting.
Never miss completing your reports on-time.
Completing the report is fairly easy. All you have to do is answer basic questions (7 or so with yes/no answers).
Here’s how you do it – First click on the Complete My EI Report Online Link
6. Click “Yes” on the pop-up message that shows up. Screenshot below.
7. You will then be taken to this page – which is where you will have to complete your online Internet Report.
Remember you need to complete reports every 2 weeks for the payments to come through. Never miss out on completing a single report. Mark your calendars if required and complete it on-time every two weeks.
Payments are usually sent to your bank account wired. By Bank account, I mean the banking details you have provided to Service Canada or CRA.
9. After you have completed the EI reports for the previous 2 weeks, you should be expecting payments usually on Tuesdays of the following week into your bank accounts.
Say for example you complete the report on Friday, you should be reeving the EI Payment on Tuesday, next week. (That’s how I used to get paid, so based out of the experience I am saying this, might depend on case-to-case not sure)
10. That’s it! You are done filing your first EI Online Report!
It’s really that easy and straight forward to get the EI Payments in Canada!
Let me know if you have any questions or troubles in the comments section below.
Features Of The My Service Canada Account Tool
The My Service Canada Account Tool allows you to:
View information and access past EI claims
Submit an Absence From Canada form
Submit a Course or Training form undertaken or if currently enrolled
Print your T4E (Statement of Employment Insurance) tax slip for EI benefits to use when filing your income taxes
Start or stop the mailing of your T4E ((Statement of Employment Insurance) tax slips
Register to pay EI premiums on your self-employment income earnings
Change your Personal details such as address or telephone numbers
En-roll for funds direct deposit or change your existing banking information
Canada Pension Plan (CPP) – Review, Usage and Features on MSCA
You can use the MSCA tool to:
Estimate your CPP (Canada Pension Plan)retirement benefits
Print your T4A(P) tax slip for CPP (Canada Pension Plan) benefits; which is pretty useful while filing your income taxes in March.
Control the start or stop of the mailing of your T4A(P) tax slips
Change your personal details such as address or telephone information on file
En-roll for bank direct deposit to receive your benefit amount or update your banking direct deposit information
How To Find Your My Service Canada Account EI Claim Status?
Login to your MSCA account.
Click on the link “View My EI Status and Correspondence”
Then, choose one of the options as per your need. Screenshot below.
Old Age Security (OAS) Pension 2019
You can view the information of your Old Age Security (OAS) pension in the My Service Canada Account.
The details of your OAS benefits including payment dates, details and monthly benefit amount is also available on the MSCA tool.
Using the MSCA Tool You Can:
Get a printout of your T4A (OAS) tax slip for OAS income; required while filing your income tax return
View or update your personal particulars such as change your address or telephone information on file
En-roll for bank direct deposit to receive your benefit amount or update your banking direct deposit information
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Hey, I’m Sagar Sridhar from Toronto, Canada.
I am a self-taught, motivated Canadian Personal Finance Blogger and love writing articles about Savings, Investments, Stocks & ETF reviews, Side Hustles, Frugal Living, Credit Cards and Retirement Planning. Husband. Tech Savvy. Father. Software Developer. Web Designer. Hiking Enthusiast.