In this article, let’s take a look at everything My Service Canada Account (MSCA) has to offer and then dive deep into the access part and use its features.

Before we get started, let’s first look at what is a My Service Canada Account (MSCA) and why you need it. 

What Is A My Service Canada Account? (MSCA) 

My Service Canada Account (MSCA) is available from Service Canada, the federal department charged with delivering a wide variety of government services.

My Service Canada Account (MSCA) offers the following services:

Employment Insurance (EI)

  • View your application status, payment information, current and past claims

  • Sign up for email notifications “Alert-me”

  • View and print your tax slips (T4E)

  • View your Records of Employment (ROEs) your employers have submitted electronically

  • Sign up for the direct deposit

  • View and change your personal information with EI (mailing address, direct deposit and/or telephone number)

  • Submit electronic forms (eForms) to update your information if you travel outside Canada or take training while receiving EI benefits, and view previously submitted eForms

  • Register for EI benefits for self-employed or cancel your current agreement

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Canada Pension Plan (CPP) / Old Age Security (OAS)

  • Apply for CPP online

  • Request your Child Rearing Provision (CRP)

  • View your CPP Contributions or get an estimate of your monthly benefits

  • View your CPP or OAS application status and payment information

  • View and print your tax slips (T4A, NR4)

  • Share your direct deposit information between CPP and the Canada Revenue Agency (CRA)

  • View and change your personal information with CPP or OAS (mailing address, direct deposit and/or telephone number)

  • Delay receiving your OAS pension

  • Start, change or stop federal voluntary tax deductions from CPP and OAS

  • Give consent for someone to communicate with CPP / OAS on your behalf

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What Is Employment Insurance (EI)?

Employment Insurance (EI) is an unemployment insurance program in Canada that allows individuals who recently lost their job due to no fault of theirs. I mean laid off in simple terms.

However, to receive EI payments you should have paid regular EI premiums for the past 12 months at-least. But don’t worry your employer usually takes care of bi-weekly or monthly EI premiums as a part of your paycheck. 

If you are a contractor or a small business owner, you may individually contribute to the EI as part of your incorporation. 

Also Read – Retirement Benefits & Old Age Security Pension (OAS) In Canada [2019]

EI Benefits are usually in the form of temporary financial assistance which lasts for 12 months from the date of benefits start date and off-course once your EI application is approved. 

However, once you find a new job, your EI payments will immediately stop and you will no longer receive any more payments. Also, if you work part-time while searching for a job, your EI payment amount would get reduced. It all depends on the income you make. 

As I said, EI payments usually last for a year and all applications are manually approved once applied for.

In order to apply for EI, you’ll need to provide the ROE (Record Of Employment) and upload it online before your EI application is approved and benefits start. 

Usually, your employer takes care of the ROE part, the important thing to note here, your employer should not mention the reason of termination otherwise – such as fired or any other reason which can deny your EI payment.

The reasoning on ROE is usually laid off for company downsizing or in similar lines. So please be careful of what the reason for termination is in your ROE. 

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In addition to financial assistance, the program assists the unemployed with job search services.

Once you apply for EI, your application is usually approved provided all the details and ROE is good. 

How To Get An Access Code From Service Canada?

First of all, why do you need an access code? What is its purpose? How is it related to the My Service Canada Account? 

The answers to the above questions are pretty simple and straight forward!

Access code is required for logging into and viewing your account details on the My Service Canada Account. Without an access code, you might not be able to login to your My Service Canada Account.

Before you actually register for a My Service Canada Account, you’ll need an access code; you will have to request for an EI access code if applying for EI benefits or a Personal Access Code (PAC). 

The four-digit numeric usually EI Access Code is printed in the shaded area on the benefit statement mailed to you after you apply for the Employment Insurance (EI).

Usually, it takes a couple of days to receive the access code by snail mail. Also, depending on where you live it might take even longer to receive.

 
service canada

Lost Your Access Code 

In case you lost your access code or did not even receive the snail mail; even after waiting for quite some time (weeks). What do you do in these situations?

My personal suggestion is to please walk into a Service Canada Centre near your place and get it sorted out. It is quick and easy once you talk to a representative there. Remember, you don’t have long queues especially on weekdays. If possible walk-in on weekdays and early in the mornings to finish quicker. 

Calling customer care can be of a real long wait and frustrating, it can even take hours to reach an agent. Instead just walk-in to the Service Canada centre and get it done! 

Next, let’s take a look at the Personal Access Code (PAC) which is required and mandatory for logging into your My Service Canada Account (MSCA).

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What Is A Personal Access Code? (PAC)

Personal Access Code (PAC) is usually a seven-digit access code, again comes through the mail and there’s no real alternative here too!
 
Before you apply for one please read the information on the Request a Personal Access Code page and make sure you follow the exact steps.
 
Also, do print the privacy notice statement for your records which is always helpful to refer back in the case.
 
You will have to provide the following information to get the personal access code:
  • Social Insurance Number

  • First name

  • Last name

  • Date of birth

  • Mother’s maiden name

  • Postal code and address information

Once you are done keying in the above details, hit the submit button and you’re done.

It will take approximately five to ten working days to receive your personal access code by mail.

Once you get the access code, you can then go ahead and register for a My Service Canada Account online.

My Service Canada Account (MSCA) Registration Process 

Now that you know what is a Personal Access Code (PAC) and how to get it, let’s talk about the registration process for the My Service Canada Account. 

On the My Service Canada Account (MSCA) website, you can either choose to login with a GCKey or a Sign-In Partner.

You’ll be able to login using a GCKey by using a Government of Canada ID and password or the other option is using credentials you may already have with a Sign-In Partner (which I almost end up using all the time to login), such as those you use for online banking credentials (Example – Your TD, CIBC or RBC Online Bank details).

However, when you log in for the first time using a sign-in partner, its a tad bit of a lengthy process and requires you to have the access code. From the second login onwards (once set-up), it’s fairly straight forward and easy.  

Another point to mention here is, signing in through the partner credentials is pretty secure, no personal information is shared between the two institutions, it is just to make sure you are the person trying to use and access the government service.

Service Canada will not even know which sign-on partner you are using for logging in.

For first time users, please follow the registration instructions to complete the sign-up process before you can log in.

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How To Register For The GCKey?

First of all, let’s look at what is a GCKey and why it is required? 

GCKey lets you securely access the Government of Canada’s online services.

It includes a username and password that you choose. You also must create security questions. This keeps your data secure and lets you recover your account.

Now that you know what a GCKey is, let’s quickly look at the GCKey registration process:

First, you’ll have to read and accept the terms and conditions on the initial sign-up page. You then have to be prepared to complete the 3 step process mentioned below :
  • Create a User ID

  • Create recovery questions, answers, and hints 

  • Create and confirm a password

MSCA Sign-In Partner Registration

You have a whole bunch of Sign-In partners available if you choose this method.

You can look at the complete list here. (Almost every major financial institution is covered). You’ll have to:

  • Agree to the terms and conditions

  • Choose a Sign-In Partner which you’ll access MSCA every time. 

How To Check Your Employment Insurance (EI) In MSCA?

Once you have successfully logged into your MSCA account homepage, you can use the My Service Canada Account tool to view your electronic Records of Employment (ROEs) and information on your previous or current EI claims,

The information available in EI Claim includes your:

  • Weekly benefit rate

  • The start and end date of your claim

  • The start and end of your waiting period

  • Your weekly allowable earnings

  • The number of weeks you will be entitled to receive EI benefits

  • The number of weeks of EI benefits you have already received

  • Payment dates

  • Payment deductions if any 

My Service Canada Account: EI Claim and Online Internet Reporting 

Step-By-Step Process to View your existing EI Claim and Completing your Internet Report Online 

Have you applied for the EI(Employment Insurance) and waiting on the weekly payments? 

Do you know that there’s a waiting period before you’ll actually start receiving the EI payments? 

Please don’t stress yourself.

You will be able to check and verify all these details in the MSCA account when you log in. 

So here’s the thing right, to get your EI payments on-time every two weeks, you have to fill the MSCA EI Internet Reports on time. 

In this section, let’s take a look at the Step-By-Step process on how to do this so that your EI Payments don’t get delayed. 

1. Login to your MSCA Account or click the link here to login.

My Service Canada

2. Once you have successfully logged into your account, you will see the My Service Canada Welcome screen. Screenshot below: 

My Service Canada

3. Click on the “View my EI Status and Correspondence” on the Welcome screen.

Here you will be able to see your EI Payment Information, Records of Employment from employers, Status and Correspondence and much more as seen in the screenshot below. You have a bunch of EI options and can choose accordingly based on what information you want to look into. 

My Service Canada

4. Next, click on the EI “My Payments Section”.

Here you can view your current EI payments. Also, you’ll be able to view all your EI payments paid so far. If you have applied for and waiting for the payments to come through, this section is not applicable to you yet. But, this is where you’ll see your EI payment information. So kindly note it down. 

My Service Canada

5. Now this one’s really important to note.

In order to get your EI Payments on-time every 2 weeks, you’ll have to complete the online internet reporting.

Never miss completing your reports on-time.

Completing the report is fairly easy. All you have to do is answer basic questions (7 or so with yes/no answers).

Here’s how you do it – First click on the Complete My EI Report Online Link

My Service Canada

6. Click “Yes” on the pop-up message that shows up. Screenshot below. 

My Service Canada

7. You will then be taken to this page – which is where you will have to complete your online Internet Report.

Remember you need to complete reports every 2 weeks for the payments to come through. Never miss out on completing a single report. Mark your calendars if required and complete it on-time every two weeks. 

Payments are usually sent to your bank account wired. By Bank account, I mean the banking details you have provided to Service Canada or CRA. 

9. After you have completed the EI reports for the previous 2 weeks, you should be expecting payments usually on Tuesdays of the following week into your bank accounts. 

Say for example you complete the report on Friday, you should be reeving the EI Payment on Tuesday, next week. (That’s how I used to get paid, so based out of the experience I am saying this, might depend on case-to-case not sure)

my service canada

10. That’s it! You are done filing your first EI Online Report! 

It’s really that easy and straight forward to get the EI Payments in Canada!

Let me know if you have any questions or troubles in the comments section below.

Features Of The My Service Canada Account Tool

The My Service Canada Account Tool allows you to:

  • View information and access past EI claims

  • Submit an Absence From Canada form

  • Submit a Course or Training form undertaken or if currently enrolled 

  • Print your T4E (Statement of Employment Insurance) tax slip for EI benefits to use when filing your income taxes

  • Start or stop the mailing of your T4E ((Statement of Employment Insurance) tax slips

  • Register to pay EI premiums on your self-employment income earnings

  • Change your Personal details such as address or telephone numbers 

  • En-roll for funds direct deposit or change your existing banking information

Canada Pension Plan (CPP) – Review, Usage and Features on MSCA

The My Service Canada Account allows you to view and update information about your Canada Pension Plan (CPP).
 
Also, you’ll be able to view and print the CPP Statement of Contributions.

You can use the MSCA tool to:

  • Estimate your CPP (Canada Pension Plan)retirement benefits

  • Print your T4A(P) tax slip for CPP (Canada Pension Plan) benefits; which is pretty useful while filing your income taxes in March. 

  • Control the start or stop of the mailing of your T4A(P) tax slips

  • Change your personal details such as address or telephone information on file 

  • En-roll for bank direct deposit to receive your benefit amount or update your banking direct deposit information

How To Find Your My Service Canada Account EI Claim Status? 

  1. Login to your MSCA account.

  2. Click on the link “View My EI Status and Correspondence” 

  3. Then, choose one of the options as per your need. Screenshot below.

EI Status

Old Age Security (OAS) Pension 2019

You can view the information of your Old Age Security (OAS) pension in the My Service Canada Account.

The details of your OAS benefits including payment dates, details and monthly benefit amount is also available on the MSCA tool.

Using the MSCA Tool You Can:

6 thoughts on “How To Use A My Service Canada Account In 2019

  • I had no idea I actually needed an access code for this. Someone mentioned this service account to me at work and I could not for the life of me figure out how it works. I need to get more online savvy. Thank you for the information. I am going to follow these instructions right now and get myself signed up!

    Reply
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